Privacy Policy

SparkHub is an Indian digital agency providing professional web and digital solutions to startups, small businesses, professionals, and organizations across India and international markets.

Our services include website design, website development, e-commerce solutions, search engine optimization (SEO), digital marketing, branding, website maintenance, website redesign, content writing, domain and hosting consultation, and other related digital services.

During the course of providing these services, we may collect and process certain personal information to communicate with clients, prepare quotations, execute projects, provide customer support, improve our services, comply with legal obligations, and maintain the security of our website.

We are committed to handling your personal information responsibly and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), and internationally recognized privacy principles where applicable.

This Privacy Policy applies to all visitors, prospective clients, existing clients, business partners, and any other individuals who access or interact with the SparkHub website or communicate with us through any official channel.

This policy governs the collection and processing of information obtained through our website, contact forms, quotation request forms, email communications, telephone conversations, WhatsApp conversations, social media interactions, and any other digital communication channel operated by SparkHub.

It does not apply to third-party websites, applications, software, payment gateways, advertising platforms, social networking websites, or external services that may be linked from our website. Such third-party platforms maintain their own privacy policies, and we encourage users to review those policies before providing personal information.

By continuing to use our website or submitting your information through any of our communication channels, you acknowledge that your information may be processed as described in this Privacy Policy.

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below unless the context requires otherwise.

SparkHub collects information only when it is reasonably necessary for providing our services, responding to enquiries, preparing quotations, improving customer experience, complying with legal obligations, protecting our legitimate business interests, and maintaining the security of our website.

The information collected may vary depending upon the manner in which you interact with our website or communicate with us.

Whenever you visit the SparkHub website, certain technical and usage-related information may be collected automatically through standard web technologies. This information generally does not identify you personally but helps us understand how visitors use our website, improve user experience, maintain security, and optimize website performance.

The information collected automatically is used for analytical, operational, security, troubleshooting, and statistical purposes. Unless required by law or voluntarily provided by you, this information is not used to directly identify individual visitors.

In addition to personal information voluntarily provided by users, SparkHub may collect certain non-personal information that cannot, by itself, reasonably identify an individual.

This information is collected to better understand visitor behaviour, improve website performance, optimize user experience, monitor technical issues, enhance security, and develop better digital services.

Examples of non-personal information include browser type, browser version, operating system, language preferences, screen resolution, referring website, pages viewed, session duration, click patterns, and general geographic region.

Where practical, this information is aggregated and anonymized before being analyzed for reporting or performance monitoring.

SparkHub does not attempt to combine anonymous analytical data with personally identifiable information except where reasonably necessary to investigate website abuse, fraud, cybersecurity incidents, or to comply with applicable laws.

Like most modern websites, SparkHub may use cookies, pixels, local storage, session identifiers and similar technologies to improve website functionality, personalize user experience, understand visitor behaviour and enhance overall website performance.

A cookie is a small text file stored on your computer, tablet or mobile device when you visit a website. Cookies do not generally contain information that directly identifies you, but they may recognize your browser or device during future visits.

Cookies help us remember your preferences, understand how visitors navigate through our website, measure website traffic, identify technical issues, improve website security and provide a smoother browsing experience.

Whenever you access the SparkHub website, our servers may automatically record temporary session information relating to your visit.

Session data generally includes your IP address, browser type, operating system, date and time of access, pages viewed, referring website, device information, response times, errors encountered, and general interaction with the website.

Session information helps us diagnose technical issues, monitor website stability, identify malicious activities, improve server performance, optimize page loading, and enhance the overall user experience.

Unless required for security investigations, fraud prevention, or legal obligations, session data is generally retained only for a limited period and is periodically deleted in accordance with our internal data retention practices.

SparkHub collects and processes personal information solely for legitimate business purposes related to the operation of our website, delivery of our digital services, customer support, legal compliance and continuous improvement of our business operations.

We do not collect personal information for unnecessary purposes, nor do we sell or trade your personal information to advertisers or unrelated third parties.

Depending upon your interaction with SparkHub, your information may be used for one or more of the following purposes.

SparkHub processes personal information only where there is a lawful and legitimate basis for doing so. Depending upon the circumstances, the legal basis for processing may include one or more of the following.

11.1 Consent

Where you voluntarily submit your information through our website, quotation forms, email, WhatsApp or other communication channels, you provide your consent for us to process that information for the stated purpose.

11.2 Performance of a Contract

Where you engage SparkHub to provide professional services, we process information necessary to perform contractual obligations, communicate during the project and deliver the agreed services.

11.3 Legal Obligations

Certain information may be processed where required to comply with taxation laws, accounting regulations, government requests, court orders or other applicable legal requirements.

11.4 Legitimate Business Interests

SparkHub may process limited information where reasonably necessary to operate our business efficiently, improve our services, maintain website security, prevent fraud, protect legal rights and ensure reliable delivery of our services.

SparkHub respects the confidentiality of your personal information. We do not sell, rent, lease, exchange or commercially exploit your personal data.

Your information is shared only where reasonably necessary for providing services, complying with legal obligations or operating our business.

12.1 Service Providers

We may share limited information with trusted third-party service providers including website hosting companies, email providers, payment processors, cloud storage providers and technology vendors who assist in delivering our services.

12.2 Professional Advisers

Where necessary, information may be shared with accountants, auditors, legal advisers or consultants working on behalf of SparkHub under appropriate confidentiality obligations.

12.3 Legal Requirements

We may disclose information where required by applicable law, court order, governmental authority or law enforcement agency.

12.4 Business Transfers

If SparkHub undergoes a merger, acquisition, restructuring or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

To provide reliable digital services, SparkHub may use carefully selected third-party service providers. These providers operate independently and maintain their own privacy policies.

Depending upon the services we provide, the following third-party platforms may be used now or in the future.

• Website Hosting Providers
• Domain Name Registrars
• Google Analytics
• Google Search Console
• Google Maps
• Google reCAPTCHA
• Cloudflare CDN and Security Services
• WhatsApp Business
• Meta Platforms (Facebook & Instagram)
• LinkedIn
• YouTube
• Email Service Providers
• Payment Gateway Providers such as Razorpay or Stripe
• Cloud Storage Providers

SparkHub is not responsible for the privacy practices, security policies or content of third-party websites or services. Users are encouraged to review the privacy policies of those providers before sharing personal information.

SparkHub recognizes the importance of protecting personal information and is committed to implementing reasonable administrative, technical and organizational measures to safeguard the information entrusted to us. We continuously review our security practices to reduce the risk of unauthorized access, disclosure, alteration, misuse or destruction of personal information.

Although no method of electronic transmission or data storage can be guaranteed to be completely secure, we strive to use commercially acceptable security practices to protect the information we collect. Users should also take reasonable precautions to protect their own devices, passwords and communication channels.

Security Measures

Depending upon the nature of our services, SparkHub may implement one or more of the following security measures:

• SSL (Secure Socket Layer) encryption for website communications.
• Secure web hosting infrastructure.
• Restricted access to confidential information.
• Password-protected business systems.
• Firewall and malware protection where applicable.
• Routine software updates and security patches.
• Regular website monitoring for suspicious activities.
• Secure backup procedures for business continuity.
• Reasonable internal safeguards to prevent unauthorized disclosure.

While we make every reasonable effort to protect your information, SparkHub cannot guarantee absolute security of information transmitted over the Internet. Any transmission of information is undertaken at your own risk.

SparkHub retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, comply with applicable laws, resolve disputes, enforce agreements and protect our legitimate business interests.

The retention period depends upon the type of information collected, the purpose for which it was collected and any applicable legal, regulatory or contractual obligations.

Examples of Retention

• Project communications may be retained for future support and reference.
• Invoices and financial records may be retained to comply with taxation and accounting requirements.
• Website analytics data may be retained in aggregated or anonymized form for performance analysis.
• Contact enquiries may be retained for follow-up communications unless deletion is requested.
• Information required by applicable law may be retained for the legally prescribed period.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize or otherwise dispose of the information in accordance with our internal procedures.

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 (India), you may have certain rights regarding your personal information.

Depending upon the circumstances, these rights may include the ability to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain types of data processing where permitted by law.
• Request clarification regarding how your information is used.
• Request updates to your contact information.
• Submit complaints regarding privacy practices.

To exercise any of these rights, you may contact SparkHub using the contact details provided at the end of this Privacy Policy. We may request reasonable verification of your identity before processing your request.

SparkHub's website and professional services are intended for businesses, organizations, professionals and individuals who are at least eighteen (18) years of age or are otherwise legally capable of entering into contractual relationships.

We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been submitted without appropriate parental or legal guardian authorization, we will take reasonable steps to remove such information from our records.

Parents or legal guardians who believe that their child has provided personal information to SparkHub may contact us for appropriate action.

SparkHub operates from Jamshedpur, Jharkhand, India. If you access our website from a country outside India, you understand that your information may be transferred to, stored in and processed in India where data protection laws may differ from those of your country.

By using our website or providing personal information, you consent to the processing of your information in accordance with this Privacy Policy and applicable Indian laws.

Our website may contain links to third-party websites, applications or online services for your convenience or reference.

SparkHub does not control and is not responsible for the privacy practices, security measures or content of external websites. Users are encouraged to review the privacy policies of those third-party websites before providing personal information.

SparkHub reserves the right to modify, amend or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, technology or services.

The updated version will be published on this page together with the revised "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the revised Privacy Policy.

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute arising out of or relating to this Privacy Policy, the use of this website or the services provided by SparkHub shall, subject to applicable law, be subject to the exclusive jurisdiction of the competent courts located in Jamshedpur, Jharkhand, India.

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the manner in which SparkHub collects, processes or protects your personal information, you may contact us using the details below.

We will make reasonable efforts to acknowledge and respond to genuine privacy requests within a reasonable period, subject to verification of identity and applicable legal requirements.