Refund and Cancellation Policy

This policy applies to all services supplied by SparkHub, including website design, website development, e-commerce development, institute management systems, custom web applications, search engine optimization, digital marketing, branding, content writing, website maintenance, redesign, technical support, consulting and related digital services.

It applies to payments made through bank transfer, UPI, payment gateway, cash, cheque or any other payment method accepted by SparkHub.

Where a signed agreement, accepted quotation or written proposal contains a project-specific refund or cancellation condition, that project-specific condition shall apply to the extent of any inconsistency with this general policy.

All payments made to SparkHub are considered payments toward professional time, reserved production capacity, project planning, administrative work, technical execution and project deliverables.

Except where expressly stated in this policy or required by applicable law, payments are non-refundable once any project work, consultation, research, planning, design, development, account setup, content work, technical configuration or resource allocation has commenced.

Consultation fees, discovery fees, audit fees, assessment fees, booking fees and project reservation fees are non-refundable once the appointment, time slot or production capacity has been reserved.

If the client fails to attend a scheduled consultation or provides insufficient notice of cancellation, SparkHub may treat the fee as fully earned.

SparkHub may, at its discretion, allow one rescheduling request where reasonable notice is provided. Rescheduling does not create a right to a refund.

Advance payments and deposits confirm the client’s booking and authorize SparkHub to reserve resources and begin project-related activities.

Once the project has commenced, the advance payment is non-refundable and may be applied against:

• Project planning and discovery.
• Research and strategy.
• Design and development work.
• Communication and project administration.
• Reserved production time.
• Technical setup and account configuration.
• Third-party purchases or commitments.
• Opportunity cost resulting from reserved capacity.

A project is considered commenced when any one or more of the following occurs:

• A payment is received and project resources are assigned.
• A project brief, questionnaire or requirement document is reviewed.
• Research, planning, wireframing or strategy begins.
• Design concepts, layouts or prototypes are prepared.
• Development, coding, configuration or testing begins.
• A domain, hosting service, plugin, theme, API or license is purchased.
• A campaign, account, repository, server or project workspace is created.
• Content, assets or credentials supplied by the client are processed.

Formal delivery of a visible design or completed feature is not required for a project to be considered commenced.

Milestone payments become due when the corresponding stage has been completed, presented, made available for review or otherwise reached according to the agreed project plan.

A milestone payment is non-refundable once the milestone has been:

• Approved by the client.
• Used as the basis for subsequent work.
• Delivered or made available for review.
• Deemed approved due to the client’s failure to respond within an agreed or reasonable review period.

Disagreement with a later project stage does not invalidate payments for earlier completed or approved milestones.

Payments for completed, delivered, accepted or approved work are non-refundable.

Approval may be established through written confirmation, milestone payment, publication, deployment, use of the work, instruction to proceed, submission to another provider or failure to object within the agreed review period.

Minor defects, revision requests or support matters do not automatically entitle the client to reject the entire project or demand a full refund. SparkHub must first be given a reasonable opportunity to investigate and correct verified issues that fall within the agreed scope.

Custom digital services are prepared according to the client’s business, requirements, branding, audience, technical environment and instructions.

Such services cannot ordinarily be returned, restocked or resold. Therefore, payments for customized deliverables are non-refundable after work begins.

This includes custom designs, layouts, source code, integrations, databases, dashboards, automation, reports, written content, branding assets, campaign setup and technical configurations.

Website design and development payments are non-refundable after planning, wireframing, design, coding, content integration, configuration or testing begins.

A refund will not be issued merely because:

• The client changes their design preference after approval.
• The client changes their business model or service offering.
• The client does not provide content, images or approvals on time.
• The client requests features outside the accepted quotation.
• The client decides to use another developer or platform.
• The client’s hosting, domain or third-party service causes limitations.

Payments for e-commerce platforms, institute management systems, administrative dashboards and customized business systems are non-refundable once configuration, customization, database work, module development or deployment has begun.

Where SparkHub provides a pre-built product with customization, payment covers both access to the underlying product and the customization effort. Neither portion is refundable after access, setup or customization begins.

Requests for additional reports, modules, payment gateways, integrations, user roles, workflows or automation may be treated as additional scope and charged separately.

SEO and digital marketing fees cover professional activity, research, optimization, campaign management, content, monitoring and reporting. They do not constitute a guarantee of a particular ranking, traffic level, lead volume, sale or return on investment.

Fees for work already performed during a billing period are non-refundable, even where the client discontinues the service before the end of that period.

Advertising budgets, platform charges, content production, influencer charges and third-party campaign expenses are non-refundable once committed or spent.

Maintenance, support and retainer fees reserve professional availability and cover monitoring, updates, troubleshooting, consultation and agreed support tasks.

Monthly, quarterly or annual maintenance fees are non-refundable once the service period begins, regardless of whether the client uses all available support capacity.

Unused hours, tasks or support capacity do not automatically carry forward unless this is expressly stated in the applicable service agreement.

Third-party costs are non-refundable once purchased, activated, renewed, allocated or committed.

These costs may include:

• Domain registration and renewal.
• Website hosting and server services.
• SSL certificates.
• Premium themes and plugins.
• Software subscriptions and licenses.
• APIs and external integrations.
• Email, cloud or storage services.
• Stock photographs, fonts or media licenses.
• Advertising platform expenditure.
• Payment gateway or transaction charges.

SparkHub is not responsible for a third-party provider’s refusal to refund, transfer, cancel or modify its service.

A client may request project cancellation by sending a written notice to SparkHub.

Cancellation does not remove the client’s obligation to pay for:

• Work performed up to the cancellation date.
• Completed or substantially completed milestones.
• Reserved production time.
• Third-party charges and non-cancellable commitments.
• Approved additional work.
• Outstanding invoices and applicable taxes.

SparkHub may stop all work immediately after receiving a cancellation notice and may withhold unfinished files until all outstanding amounts are paid.

SparkHub may suspend or cancel a project where the client:

• Fails to make payment when due.
• Provides unlawful, misleading, abusive or infringing material.
• Requests work that violates law, platform rules or professional standards.
• Repeatedly fails to cooperate or provide required information.
• Engages in threats, harassment, fraud or abusive conduct.
• Materially breaches the accepted agreement or quotation.

In such circumstances, SparkHub may retain payments against work completed, reserved resources, administrative costs and losses caused by the cancellation.

If SparkHub cancels a project for reasons unrelated to client breach and cannot provide the agreed service, any refund consideration will be limited to the unearned portion of payments remaining after deductions permitted by this policy.

Project timelines depend upon timely client communication, approvals, content, credentials, feedback and payments.

Delay or inactivity by the client does not entitle the client to a refund.

SparkHub may pause, reschedule or archive a project where the client fails to respond for a reasonable period. Restarting an archived project may require:

• Payment of outstanding invoices.
• A project reactivation fee.
• A revised timeline.
• A revised quotation where costs or requirements have changed.

The project price is based on the requirements known and accepted at the time of quotation.

New features, revised workflows, additional pages, repeated redesigns, new integrations, changed content structures or other expanded requirements may be quoted separately.

A client’s refusal to pay for additional scope does not create a right to refund payments made for the original agreed scope.

A refund may be considered only in limited circumstances, including:

• A verified duplicate payment.
• An accidental excess payment.
• A written cancellation accepted before any work or resource commitment begins.
• SparkHub’s verified inability to provide the contracted service.
• A written project-specific refund commitment issued by SparkHub.
• Any refund or remedy required by applicable law.

Eligibility for consideration does not guarantee that the full amount will be refunded.

Refunds will ordinarily not be provided where:

• Work has commenced.
• A milestone has been completed or approved.
• The client changes their mind or business plans.
• The client fails to provide information, access, content or approval.
• The client requests cancellation because of internal disagreement.
• The client appoints another service provider.
• The client is dissatisfied with matters outside the agreed scope.
• A third-party platform rejects, suspends or changes its service.
• SEO rankings, sales, traffic, leads or campaign outcomes differ from expectations.
• The client has used, published, transferred or benefited from the deliverables.
• The client refuses reasonable correction or completion efforts.
• The request is submitted outside the applicable request period.

Where a refund is approved, SparkHub may deduct:

• The value of work completed.
• Consultation, planning and administration charges.
• Reserved resource and production costs.
• Third-party purchases and commitments.
• Taxes already paid or legally payable.
• Payment gateway, bank and transaction charges.
• Currency conversion costs.
• Chargeback or dispute processing costs.
• Any unpaid amount owed by the client.

The value of completed work may be calculated using the quotation, milestone allocation, hourly rate, standard service rate or a reasonable assessment of time and resources used.

Refund requests must be submitted in writing to:

sparkhub360@gmail.com

The request should include:

• The client’s full name and business name.
• Invoice, quotation or project reference.
• Payment date, amount and transaction reference.
• A clear explanation of the refund request.
• Relevant communication, documents and supporting evidence.
• The preferred refund account, where requested securely by SparkHub.

Incomplete, unsupported or verbally submitted requests may not be processed until the required information is supplied.

SparkHub will review refund requests using available records, including proposals, quotations, invoices, project files, milestone status, approvals, communication history, time spent and third-party expenses.

SparkHub may request additional information before making a decision.

A refund decision may approve, partially approve or reject the request. The decision will be communicated using the client’s registered contact details.

Approved refunds will normally be initiated within 10 to 15 business days after final approval and receipt of all required payment information.

The time required for the refunded amount to appear may depend on the client’s bank, card issuer, payment gateway, UPI provider or other financial institution.

SparkHub is not responsible for delays caused by banks, payment processors, regulatory checks or incorrect payment information supplied by the client.

Clients should contact SparkHub and allow a reasonable opportunity to investigate and resolve a billing concern before initiating a chargeback, payment reversal or external dispute.

Where a chargeback is initiated for a validly authorized payment, SparkHub may:

• Suspend all services and access.
• Stop project work and delivery.
• Disable licenses, hosting or managed services where legally and technically permitted.
• Submit project records and approvals to the payment provider.
• Recover chargeback fees, collection costs and outstanding amounts.
• Exercise contractual or legal remedies.

Nothing in this section prevents a client from exercising a lawful right to dispute an unauthorized or genuinely incorrect charge.

Ownership or licensing rights in project files, source code, designs and deliverables transfer only according to the applicable agreement and after full payment of all amounts due.

If a project is cancelled or remains unpaid, SparkHub may withhold:

• Source code and repositories.
• Editable design files.
• Database exports and technical documentation.
• Credentials created or managed by SparkHub.
• Unpublished content and unfinished deliverables.

Any files supplied after cancellation may be limited to paid, completed and transferable deliverables.

Taxes, payment gateway charges, bank charges, currency conversion fees and transaction costs may be non-refundable where they have already been charged, remitted or retained by a third party.

Any refund will be calculated on the net refundable amount after applicable statutory and transaction deductions.

SparkHub will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, internet outages, hosting failures, cyber incidents, government restrictions, strikes, war, civil disturbance, epidemic, platform suspension or failure of essential third-party services.

In such circumstances, timelines may be extended or services may be rescheduled. A force majeure event does not automatically require a refund for work already completed, resources already committed or costs already incurred.

This policy is governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts located in Jamshedpur, Jharkhand, India.

Nothing in this policy excludes, restricts or overrides any right, remedy or protection that cannot lawfully be excluded under applicable consumer protection, contract or other mandatory law.

Where any provision of this policy conflicts with a mandatory legal requirement, that provision shall be interpreted or limited only to the extent necessary to comply with the law, and the remaining provisions shall continue to apply.

SparkHub may update this policy to reflect changes in services, payment methods, business practices, legal requirements or operational procedures.

The updated policy will be published on this page with a revised effective date.

The version in effect on the date of the relevant quotation, payment or project agreement will generally apply unless the parties agree otherwise or applicable law requires a different result.

For refund, billing or cancellation enquiries, contact SparkHub using the information below.

SparkHub will make reasonable efforts to review genuine and complete requests using the relevant agreement, payment and project records.